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"Professional & compassionate"

About: Scottish Ambulance Service / Emergency Ambulance

(as a service user),

One afternoon in May, I dialled 999 and asked for Ambulance services.

A crew from Livingston arrived early evening - names I remember were Ryan, Melanie, and Jackie (I think). Watching them work as a team was so reassuring; brilliant communication between them, ultra professional, and hugely compassionate but firm.

They reached a point where they invited me to consider going to A&E. They allowed me to take time to make a decision which was to go to A&E at Forth Valley Royal where it was discovered that my troponin levels were hugely and dangerously elevated. I was admitted. Had it not been for the professionalism of Ryan and the team, by now I may have been in a very different situation. I cannot praise them highly enough and hope my gratitude can be conveyed to them.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 03/06/2021 at 07:32
Published on Care Opinion at 07:32


Dear Aloysious

Thank you for taking the time to share your lovely feedback with us here on CareOpinion. I am pleased to read about the care you received from Ryan, Melanie and Jackie. What you have descrided sounds worrying but great to read how professional and compassionate the team were. This must have offered reassurance for you.

If you would like you kind comments to be passed on to the crew, I would ber more than happy to arrange this for you. If you would like this to happen, please may I ask you email our feedback team at sas.feedback@nhs.scot with your name, address and date of when we attended to you. Please may I also ask you make reference to your CareOpinion user name whcih will allow us to link to this story.

I hope you are now feeling much better now

Thank you once again

Best Wishes

Lesley

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