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"Falls assessment"

About: Royal Cornwall Hospital (Treliske) / Acute Medical Unit (AMU) 1 & 2 Royal Cornwall Hospital (Treliske) / Older people's healthcare

(as a relative),

My wife rang to see how her Grandmother was getting on following a fall. As this wasn't the first fall she had suffered in the last few months she asked whether a falls assessment had been undertaken, and the reason for her admission. The answer wasn't reassuring as the nurse asked my wife what she meant by this.

My wife was told that this should have been undertaken as part of her admission but didn't comment on whether this had actually occurred or what had been put in place.

The trust has a legal responsibility to assess and mitigate to the best of their ability to ensure that a person doesn't come to harm whist in their care. Being told that the "assessment will have been done on admission" offers no assurance that this has actually been undertaken or if undertaken is accurate.

Falls assessment is rule 101 of elderly admission and should be the precursor to a successful discharge from hospital. I feel like this setting people up to fail, and not ensuring that they are able to fulfil what time they have without fear of unnecessary injury.

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Response from Jess Saunders, Outpatient Transformation Support Officer, Outpatient Transformation Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Outpatient Transformation Support Officer, Outpatient Transformation Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 02/06/2021 at 16:44
Published on Care Opinion at 16:44


picture of Jess Saunders

Dear piscespn96,

Thank you for taking the time to share your story with us. I was saddened to read about the communication your wife received when enquiring after her Grandmother which didn't provide her with the assurance that a falls assessment had been completed. Unfortunately, I am unable to comment on timings of the assessments etc. as I am not a clinical member of staff but I have already shared your story with our Improvement Practitioner for Falls so that they are aware. I will also make sure that AMU aware of your feedback as well.

If you would like to raise your concerns formally, you can do this by contacting our Patient and Family Experience Team (Complaints) using the details below. They will ensure that your wife's experience is investigated fully:

Email: rcht.patientexperience@nhs.net

Tel: 01872 252793

Thank you again for taking the time to bring this to our attention.

Best wishes,

Jess

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