This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Outpatient scan appointment"

About: Western General Hospital / General Medicine

(as a service user),

I care for my mother with Dementia and try to always do what I think she would want I don’t always know what is right and have no idea if she is happy or not. I visited the medical physics department at Western General Hospital Edinburgh to take her for a bone density scan. Knowing my mums limitations and the help she requires I offered to get her onto the table and position her ready for the scan I also asked the radiographer to call me when she was done to allow me to help her back off the table. I do this on a daily basis in regards to moving and handling of my mother. 

As I was settling my mum in her wheelchair the radiographer placed her hand on my shoulder and said "You are very good to your mum". The genuine kindness this member of staff showed me in that small gesture was huge to me, it confirmed what I do everyday matters, even though my mum is unaware. Thank you Janice, you made my day. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Geraldine Marsh, Associate Nurse Director, Western General Hospital, NHS Lothian 2 years ago
Geraldine Marsh
Associate Nurse Director, Western General Hospital,
NHS Lothian
Submitted on 09/06/2021 at 14:42
Published on Care Opinion at 14:42


Dear Kindness123,

Thank you for taking the time to share your's and your mum's experience during her recent bone density scan. I am glad that staff allowed you to assist them in caring for your mum during the scan. Attending hospital for any procedure can be frightening for patients with Dementia and having the support of family is essential. I am delighted that Janice not only noticed how well you look after your mum and how settled she was in your care but that she took the time to tell you.

I have shared your post Janice and the rest of the team who are delighted to receive such postive feedback

Thank you once again for sharing

Geraldine

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k