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"My experience in Day Surgery"

About: University Hospital Monklands / Day Surgery

(as a service user),

I attended Day Surgery yesterday for a procedure. I would just like to thank every member of staff - nurses on admission, theatre nurses, nurses on the ward, anaesthetist, and the consultant for giving me a really good experience. Every act/procedure was explained to me from my admission to my discharge. I was made to feel at ease with everything and they could not have done enough for me. 

Thank you very much for this positive experience. 

More about:


Response from Lesley Mallon, Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters, NHS Lanarkshire last month
Lesley Mallon
Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters,
NHS Lanarkshire
Submitted on 02/06/2021 at 15:12
Published on Care Opinion at 15:12

picture of Lesley Mallon

Dear yankeehq88

Thank you so much for taking the time to share such positive feedback around your attendance at the Day Surgery Unit at University Hospital Monklands. It will be my pleasure to share your lovely comments around your experience with all staff in unit. I was delighted to read that throughout the procedure our staff were able to put you at ease and took the time to explain the process to you, which I noted was very reassuring for you.

May I take this opportunity to wish you well for the future and thanks again for sharing.

Kind regards.


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