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"Vaccination technical problems"

About: NHS Lothian / Covid 19 Vaccination Programme

(as a service user),

In my fifties, waiting for a date for my second vaccine dose, here in Edinburgh. Phoned the vaccine helpline for NHS Scotland to check when the date would be and found I was number 464 in the queue to! Held on and when I got through was told I hadn't been scheduled for a second dose. According to NHS Scotland I hadn't had my first jab because the appointment had been cancelled, so there couldn't be a second appointment yet. In fact I did have my first vaccine shot back in April, on the correct day at the EICC, but now there's no record of it and therefore no record of which vaccine I had. Fortunately I know, because they told me on the day and gave me the card stating it. I'm now in limbo, waiting for Lothian health board to correct my medical records so the vaccine booking system can generate an appointment for me. The helpline person told me the health board is inundated with requests, so it could take weeks to fix.  

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 months ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 22/06/2021 at 17:07
Published on Care Opinion at 17:07


Dear Vaccination limbo

Thank you very much for sharing your feedback and I am sorry that you have had such difficulties accessing your second vaccine. Please can l apologise for the delay with my response and I appreciate that by now you may have received your second vaccine.

As Care Opinion is anonymous feedback, if you would like us to look into this for you, I would be grateful if you can please contact the NHS Lothian Enquiries Team (0300 790 6296) who will try to assist you. We have recently set up a number of drop in clinics for people and this includes the Edinburgh International Conference Centre.

Once again, please can l apologise for your difficulties.

Kind regards

Jeannette

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