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Hospital Diversion Team

Posted By AlfM

"Hospital Diversion Team"

About: Causeway / Hospital Diversion Nursing Team Causeway Hospital / Diabetic Foot Pathway

(as the patient),

Following surgery in the Royal Victoria hospital I was discharged to the care of the hospital podiatry team in Causeway Hospital. As my wound was slow to heal the podiatrist requested an x ray, which showed possible osteomyelitis.

Following discussion with other health professionals, I was referred to the Hospital Diversion Team for a 6 week, daily course of IV antibiotics. Although I had to go to Ballymoney from Coleraine every day for this, I believe it was better than being readmitted to hospital, after already having spent the month of January in the Royal and it was a small price to pay considering amputation was the worst case scenario.

All the nurses were fantastic even though it was sometimes difficult getting blood samples from me. I was always kept informed and they answered any questions I had. Although my treatment with them is complete, the saga of 'my left foot' will continue with the podiatry team for a while yet!

The hospital diversion team are providing a great service!

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Responses

Response from Jackie Elliott, Community Locality Manager, Northern Health and Social Care Trust 3 years ago
Jackie Elliott
Community Locality Manager,
Northern Health and Social Care Trust

Submitted on 03/06/2021 at 09:14
Published on Care Opinion at 10:42

Dear AlfM

My name is Jacke Elliott and I am the Community Locality Manager in the Causeway locality of the Community Care Division with responsibility for the Hospital Diversion Nursing Team which is a Trust wide service. Thank you so much for taking the time to share your experience of the Causeway team. One of our main aims is to help prevent hospital admission and to treat patients as close to their home as possible. As you have reflected the team work closely with other professionals both in hopstial and in the community. I will pass on your very positive feedback to the team who will be delighted to hear that you shared it with Care Opinion. I wish you well with your continued treatment with our podiatry colleagues.

Regards Jackie

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Response from Leigh Morgan, Engagement Manager, Involvement Team, Northern Health and Social Care Trust 3 years ago
Leigh Morgan
Engagement Manager, Involvement Team,
Northern Health and Social Care Trust

Submitted on 03/06/2021 at 09:25
Published on Care Opinion at 09:25

picture of Leigh Morgan

Dear AlfM,

My name is Leigh and I am the patient experience facilitator for the Northern Trust. Thank you so much for taking the time to feedback about your experience. I have passed on to the teams involved and will have a response from the ASAP.

Kind Regards,

Leigh

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Response from Elaine Davidson, Principle Podiatrist (High Risk), Community Care, NHSCT 3 years ago
Elaine Davidson
Principle Podiatrist (High Risk), Community Care,
NHSCT

Submitted on 03/06/2021 at 10:22
Published on Care Opinion at 10:45

Dear AlfM,

my name is Elaine Davidson. I am the interim Head of Service for Podiatry in the Northern Health and Social Care Trust. It was lovely to read your feed back and your positive experience of both the Podiatry service and Hospital Diversion Nursing team. Podiatry are very focused at the moment with ensuring our patients with diabetes get the best care to help prevent complications and amputations. We work very closely with our colleagues in Nursing to help achieve this.

I trust that you will continue to receive a high standard of care and I will pass your positive words onto the Podiatry team in Causeway hospital.

Take care

Elaine Davidson

Interim Head of Service Podiatry

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Response from Catherine Skeet, Hospital Diversion Nursing Team Co-ordinator, Hospital Diversion Nursing, NHSCT 3 years ago
Catherine Skeet
Hospital Diversion Nursing Team Co-ordinator, Hospital Diversion Nursing,
NHSCT

Submitted on 07/06/2021 at 13:50
Published on Care Opinion at 15:05

Hi AlfM

On behalf of all the staff of HDNT Causeway I would like to thank you for sharing your positive experience of the care you received.

I know you kindly agreed to attend the clinic and were able to select an appointment time which suited your personal needs.

The team was set up to facilitate treatments to patients in the community, thus preventing the need for a hospital admission, and it was our privilege to deliver your care.

We hope you continue to improve

Kind regards

Catherine

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