In my fathers admission to hospital, I found communication with the ward to be extremely difficult . First I phoned switch board, then I got transferred to the patient liaison, they took my details and said the ward would get back to me. I contacted patient liaison again at an hour later and was asked to be patient. After another hour I still had heard nothing I was extremely worried and contacted patient liaison again
Eventually I got to speak to a nurse who looked after my dad.
I was communicating on behalf of all my family to save all of us phoning the ward.
It nearly took 3 hours for me to hear how my dad was today. My dad is 90 years old and ill. So those three hours were spent in a state of anxiety.
Why did it take so long!!
Why could my dad's nurse not give a quick two second message after she tended to my dad. Just to let us all know he slept well. Will update you later with a call when not so busy.
We were left worried for nearly 3 hours. I don’t want this to happen to anyone else.
About: Mater Hospital / General Medicine Mater Hospital General Medicine BT14 6AB
Posted by Concerned110 (as ),