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"Communication"

About: Mater Hospital / General Medicine

(as a relative),

 In my fathers admission to hospital, I found communication with the ward to be extremely  difficult . First I  phoned switch board, then I got transferred to the patient liaison, they took my details and said the ward would get back to me.  I contacted patient liaison again at an hour later and was asked to be patient. After another hour I still had heard nothing I was extremely worried and contacted patient liaison again 

Eventually I got to speak to a nurse who looked after my dad.

I was communicating on behalf of all my family to save all of us phoning the ward.

It nearly took 3 hours for me to hear how my dad was today. My dad is 90 years old and ill. So those three hours were spent in a state of anxiety.

Why did it take so long!!

Why could my dad's nurse not give a quick two second message after she tended to my dad. Just to let us all know he slept well. Will update you later with a call when not so busy.

We were left worried for nearly 3 hours.  I don’t want this to happen to anyone else.

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Responses

Response from Barry Murtagh, PCE Facilitator, Patient Experience, Belfast Health and Social Care Trust 3 months ago
Barry Murtagh
PCE Facilitator, Patient Experience,
Belfast Health and Social Care Trust
Submitted on 01/06/2021 at 15:09
Published on Care Opinion at 15:09


picture of Barry Murtagh

Dear Concerned110,

my name is Barry Murtagh and I am a Patient & Client Experience Facilitator within the Belfast Health & Social Care Trust.

Thank you for posting feedback on Care Opinion.

I am sorry to hear about your experience relating to communication regarding your father.

I will like to invite you to contact me directly on 02896156116 between 9am and 5pm to discuss these issues. We are always looking for ways to improve and with your help I hope to resolve some of the issues you addressed in your feedback.

Best wishes,

Barry

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