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"Knowledgeable and professional"

About: Royal Alexandra Hospital / Cardiology Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I had my Covid injection, felt fine the next day but the following day had terrible palpitations and heart fluttering whilst watching TV. Phoned ambulance. Paramedics arrived pretty quickly and monitoring showed I was in fast Atrial Fibrillation. Heart rate at that point was high, rising further by the time I reached A&E at the RAH. Blood pressure was also raised. Taken to Coronary Care Unit for cardioversion and monitoring. The staff, including student nurses were just brilliant. So knowledgeable and professional. They couldn’t do enough for me and did every single task with a smile on their faces. The catering staff and domestics also seemed to be happy in their jobs. Was a pleasure to see. Eventually my heart rate settled and I was allowed home the following afternoon. I’d just like to say a massive thanks to all involved in my care and wish all the students the very best in their futures. Great nurses, all of them.  

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Responses

Response from Claire Ganner, Lead Nurse, Emergency Care and Medical Specialties (RAH), NHS Greater Glasgow and Clyde 2 years ago
Claire Ganner
Lead Nurse, Emergency Care and Medical Specialties (RAH),
NHS Greater Glasgow and Clyde
Submitted on 25/05/2021 at 12:44
Published on Care Opinion at 13:50


Hi mumoftwoboys,

Thank you for taking the time to share your positive experience in our Coronary Care Unit, I hope your recovery is continuing at home. I will be sure to share your feedback with the unit and our student nurses.

Claire

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 28/05/2021 at 14:06
Published on Care Opinion at 14:06


Dear mumoftwoboys

Thank you for taking the time to post your Feedback here in Careopinion. I am sorry to learn you have had to make use of our services and the wider NHS. The situation you have described must have been worrying and I am really glad our crew got to you in good time to assist you.

I hope you are on the mend and feeling much better now.

Best Wishes and thanks again

Lesley

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