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"Staff were quickly attentive"

About: Mater Hospital / General Medicine Royal Victoria Hospital / General Medicine The Ulster Hospital

(as a service user),

Staff quickly attentive and called me dear (not "love" like elsewhere)

Bed made up every  day

Menu and food very good.

Tea + Toast available at no bother

At any time

Have stayed in Ulster + RVH + Matter

Responses

Response from Elaine Pringle, Catering Service Lead, Patient Experience, South Eastern Health & Social Care Trust 4 months ago
Elaine Pringle
Catering Service Lead, Patient Experience,
South Eastern Health & Social Care Trust
Submitted on 21/05/2021 at 15:24
Published on Care Opinion at 16:47


Thank you for your kind words which I will share within our catering team.Glad you enjoyed food

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Response from Colin Jackson, Patient & Client Experience Manager, Patient Experience, Belfast HSC Trust 3 months ago
Colin Jackson
Patient & Client Experience Manager, Patient Experience,
Belfast HSC Trust

Design and implement tools to measure patient experience

Submitted on 01/06/2021 at 08:59
Published on Care Opinion at 09:06


picture of Colin Jackson

Dear Handsetrs74

Thank you for taking the time to let us know about your experience in the RVH and Mater hospitals. I will ensure your feedback is passed onto our Patient and Client Support Services teams in both locations.

Thank you once again.

Colin

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