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Disappointing

Story from nhs.uk

"Disappointing "

About: Fairfield General Hospital

Went for my first ever ultrasound scan with high hopes of seeing my baby for the first time. Me and my partner waited for 90 minutes until we were seen for an appointment which lasted less than 5. They hardly spoke to me about the baby, they just said everything was fine. My partner was only allowed in for the final minute to see a glimpse of the baby and we weren’t even shown were baby’s arms/legs/face was etc. They chose a terrible picture for us to purchase at £5??? We weren’t allowed to choose a different picture either. Overall disappointing experience for first time parents, ruined what should be a memorable moment. Now it will be memorable for the wrong reasons.

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Responses

Response from Fairfield General Hospital 2 years ago
Fairfield General Hospital

Submitted on 21/05/2021 at 16:29
Published on nhs.uk at 23:50

Thank you for your review.

Firstly we would like to apologies for the experience you had when you came for your scan to Fairfield and thank you for your feedback as Patients and Service users’ comments help us monitor and improve our services.

Your comments were sent to the senior team here at Fairfield and they would like to re- assure you that the Trust strives to provide patients with excellent care and experience, so are disappointed that we did not achieved it for you on this occasion.

As your comments are anonymous we would encourage you to contact our Patient Advice and Liaison Service (PALS) at your earliest opportunity to discuss this further. Their contact details are telephone 0161 604 5897, or email: pals@pat.nhs.uk and please quote that you have been advised to do so via NHS Website. They will then contact you and we will do our best to address your concerns.

Once again we apologise for the distress this has caused you

Kind regards

The Patient Experience Team

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