This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Disability Discrimination"

About: West Cornwall Hospital (Penzance) / Outpatients

(as the patient),

I attended an appointment at Penzance hospital - not unusual as I am not a well person suffering from anxiety, chronic pain & disabling illnesses - which was nothing short of unpleasant. My mother chaperoned me to my appointment before being threatened with security for what they said was potentially spreading covid by attending the appointment with me, despite me telling the receptionists about my disability, which was also questioned when I was asked is that actually a disability? Not only was this scary and made me feel incredibly insignificant, but this is the last thing I would expect from an NHS hospital. This was blatant discrimination and my GP recommended I filled out one of these care forms as he was just as shocked I was. To say I will be avoiding this hospital at all costs in the future is no understatement. I feel so let down.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 19/05/2021 at 11:55
Published on Care Opinion at 11:55


picture of Jess Saunders

Dear Lorrvn,

Thank you for taking the time to share your story with us. I was saddened to learn of your experience at West Cornwall Hospital where you were left feeling scared and insignificant. This is certainly not how we want any of our patients and their families to feel. To this end, if you would like to raise your concerns formally, you can contact our Patient Experience (Complaints) Team by following the details below:

Email: rcht.patientexperience@nhs.net

Tel: 01872 252793

I will share this story with the team so you can refer to it if you do wish to contact them. I will also make sure that the Manager of Security is aware of your story.

Thank you again for bringing this to our attention.

Best wishes,

Jess

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k