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"Kind and compassionate"

About: Royal Infirmary of Edinburgh at Little France / Reproductive Health (Simpson Centre)

(as a service user),

I have just come back from an appointment for a pelvic ultrasound - a procedure I was dreading , not least because I had an upsetting appointment yesterday and I still felt a bit raw. In addition I was a tad anxious as the results could be quite frightening, but the two people involved were from the start kind and compassionate and put me at my ease throughout. It is not a particularly pleasant procedure, it being so intimate, but it was fine, painless and less problem than a routine smear. I thought the women involved hit the right note between being cheery and light-hearted and so thoughtful that my trust in health professionals has gone right back up again. I so appreciated their care and professionalism after the day before - I could cry.

Thank you !!!

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 3 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 06/07/2021 at 10:13
Published on Care Opinion at 10:13


Dear Sangje

Thank you very much for sharing your experiences with us. Please can I apologise for the delay with my response.

I was rally pleased to read how well the staff care for you during your appointment for your pelvic ultrasound, especially when your previous appointment had not gone as smoothly.

I have shared your lovely feedback with the senior team and have asked them to share this with the staff who I am sure will be delighted to read your kind words.

Thanks again for taking the time to get in touch with us, we really do appreciate this.

With best wishes

Jeannette

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