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"Understanding and helpful"

About: St John's Hospital / Neurology

(as a service user),

We saw Dr Margolis for a cluster headache review appointment - if only all consultants could be like her a lot of suffering would be alleviated and compliance and trust would be higher. She was so understanding and helpful that we glided out of the appointment! She fully understood the way that Chronic Clusters have put our lives on hold for the last two years and it was such a relief not to have to explain the ongoing devastation to our lives. She was a great listener, compassionate and very helpful -Thank you! ! !  

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Responses

Response from Aris Tyrothoulakis, Director, NHS Lothian 4 years ago
Aris Tyrothoulakis
Director,
NHS Lothian
Submitted on 26/05/2021 at 09:30
Published on Care Opinion at 09:30


Dear 'Sangje'

Thank you for taking the time to provide us with this wonderful feedback. I was glad to see that you had such a positive experience during your appointment with Dr Margolis and I will make sure that your kind words are shared with her as I am sure she will appreciate them.

Kind regards,

Aris

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