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"Care was good until birth! "

About: Southport and Ormskirk Hospital NHS Trust

I was happy with the care I got while pregnant however the care at birth and aftercare have been awful. My midwife was changed a lot because they where short staffed. My midwife was more interested in her computer and was very short with me. (Only in active labour for 3 hours so she hadn’t been with me for hours) my husband coached me to push the baby out because she was silent, but made comments like “ the gas won’t help you now” and “ no one is going to pull you out (the bath) you’ll have to do it yourself” other than that there was No communication, I was then moved rooms as needed to be stitched up, staff couldn’t get the stirrups on the bed 6 members came in and out while my legs where open hitting me with the stirrups trying to get them on the bed. The doctor didn’t even introduce himself or inform me what he was doing, I felt the injury happen but was never told I needed stitched and no one mentioned how bad it was or what needed doing I asked several times before being told. The doctor just started without any pain relief or even consent to touch me! I was asking questions and being ignored. We where then told we could go home after 6 hours-12 hours later we had still not been seen and no one had checked baby and no one came to help me with breastfeeding after asking twice. They then forgot to do his hearing test and we had to go back! He has sore eyes still 2 weeks after birth and I can’t get in contact with anyone to help! I am so shocked with my experience!!

My 5 day check was going to be done over the phone I was very firm in telling them to come out for a visit again to help feeding and worried about his eyes.

I’m appalled in the standard of care for the both of us.

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Responses

Response from Southport and Ormskirk Hospital NHS Trust last month
Southport and Ormskirk Hospital NHS Trust
Submitted on 17/05/2021 at 08:15
Published on nhs.uk at 17:05


Thank you for taking the time to feedback on your experience, which has been passed to the midwifery team. If the name you have given here is not your real name, please contact them directly via soh-tr.communications@nhs.net.

If you have any immediate concerns about your baby's health, contact your GP, visit us at Ormksirk hospital children's A&E or, in an emergency, call 999.

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