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"Queue management in Covid vaccination centre"

About: NHS Lanarkshire / Covid 19 Vaccination Programme

(as a service user),

I thought the queue management today was completely incompetent at one of Lanarkshire's Covid vaccination centres. I was moved from one queue to another for no aparent reason, then left to stand for 10 minutes while people who arrived after me were called forward for the vaccine before I did. (NB - this was people in my same age group and dose, it's not as if they needed to be prioritized in any way).

I have at this point basically sacrificed 14 months of my life to the NHS. I have sacrificed meetings with friends, travel, income, so that the NHS didn't "collapse". The restrictions plunged me into a depression, complete with two suicide attempts. You would imagine the least NHS Lanarkshire could do is to put in place a decent queue management system. But no, seemingly that's too much to ask. 


Response from Lesley Mallon, Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters, NHS Lanarkshire last month
Lesley Mallon
Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters,
NHS Lanarkshire
Submitted on 17/05/2021 at 15:07
Published on Care Opinion at 15:07

picture of Lesley Mallon

Dear tjp000

Thank you very much for sharing your feedback of attending one of the covid vaccination centres in NHS Lanarkshire. I would like to apologise that you had to wait for a significant length of time to receive your vaccination and can appreciate how frustrating this can be.

I can advise that NHS Lanarkshire is now undertaking second dose vaccinations, which is a huge undertaking and comes with its own challenges. The queues may have been due to a number of unexpected challenges, including staff absences. Staff at the centres generally take immediate action to bring in additional staff, to help reduce delays. We would like to thank everyone for their patience as we continue to deliver the largest ever vaccination programme

In order that I can share your comments with the manager responsible for the vaccination centre you attended, can you please advise what centre you attended.

Kind regards.


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