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"Poor communication by staff"

About: Medway Maritime Hospital

(as a service user),

Phoned today, the day after my daughter passed away, trying to find out when to collect my daughter’s possessions, the person on the phone couldn’t understand me & kept asking me to repeat, then he put the phone down on me. I phoned back & said do not put the phone down on me again, he said there’s no one in charge to ask & put the phone down on me, I was absolutely disgusted at this behaviour. My daughter has just died & all I need is to be spoken to civilly.

Responses

Response from Medway Maritime Hospital last month
Medway Maritime Hospital
Submitted on 17/05/2021 at 13:21
Published on nhs.uk at 17:24


We are so very sorry for your poor experience, particularly during this very sad time. Please accept our apology and we would also like to take this opportunity to extend to you our sincerest condolences for the loss of your daughter.

If you have any concerns or worries going forward and need assistance please do not hesitate to contact our PALS team (patient advice and liaison service) on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

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