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"Appointments"

About: Laburnum Health Centre

We have been trying to get GP appointment and have tried nearly 60-70 times within a given time slot but the appointments line is constantly engaged and if we are lucky to get through, all the appointments have been taken.

We have noticed a significant decline in the level of service recently not sure if it is due to Covid or the staff is simply not interested but we are really struggling to book an appointment for weeks and still unsuccessful.

We are unable to talk to a real person who can advise if an appointment can be booked later in the week. There is simply no one you can talk to which adds to the frustration.

We would urge the management to address the issue and make an effort to bring the level of service to a reasonable level.

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Responses

Response from Laburnum Health Centre 8 months ago
Laburnum Health Centre
Submitted on 12/05/2021 at 10:18
Published on nhs.uk at 15:38


Dear Patient

We sorry to hear that your are experiencing problems getting through to the practice.

We review our appointment system on a regular basis and try to adjust to meet patient needs, unfortunately due to high demand we cannot always guarantee appointments on the same day.

If you wish to write in a formal complaint with your details we will respond accordingly.

Kind regards Laburnum Health Centre

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