We have been trying to get GP appointment and have tried nearly 60-70 times within a given time slot but the appointments line is constantly engaged and if we are lucky to get through, all the appointments have been taken.
We have noticed a significant decline in the level of service recently not sure if it is due to Covid or the staff is simply not interested but we are really struggling to book an appointment for weeks and still unsuccessful.
We are unable to talk to a real person who can advise if an appointment can be booked later in the week. There is simply no one you can talk to which adds to the frustration.
We would urge the management to address the issue and make an effort to bring the level of service to a reasonable level.
About: Laburnum Health Centre Laburnum Health Centre Althorne Way, Dagenham RM10 7DF
Posted via nhs.uk