This feedback is based on my true experience on visiting the hospital today for an endoscopy procedure
from the moment I arrived in the hospital door I asked for help and reception staff was really nice and give me directions to the word, upon arriving at the Day surgery endoscopy ward I was directed to the reception area whereby my details were taken and asked to be seated, five minutes later I was taken to the actual word to be prepped for my procedure
Staff Nurse went through the required paperwork explained what would happen, at the same time staff nurse was taking notes of my details
within the next 30 minutes I was taking to the room to preform the procedure, whole procedure took 5/10 minutes, { too traumatised to remember HaHa} and then I was moved to the recovery room
its worth noting that throughout the above stages all staff introduced themselves by their names, and each stage explained the process
A BIG thank you and well done to whole staff, reiterating how friendly staff were and made me feel relaxed and that I was on safe hands
"My true experience"
About: University Hospital Hairmyres / Day Surgery University Hospital Hairmyres Day Surgery G75 8RG
Posted by JackJessica1 (as ),
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