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"Breast Care Service RAH Paisley"

About: Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29)

(as a service user),

I would like to  say  how delighted I am with with  the care I have received recently from  the Breast Care team  at the RAH Paisley .

I have been  so  impressed with the kindness and concern I have been shown  and the professional  way  I have been  dealt with, particularly in  these difficult times.

I would struggle to  find anything to improve but I have given  it thought.

One area I felt unsure of was the post op exercises I was advised to  carry  out.

I received a leaflet well  before the operation  which  gave instructions on  how to  carry  these exercises out which  indeed was very  helpful.

In  the absence of a physiotherapist being able to  give face to  face advice , I would have found a video  explaining these exercises in  a visual  way  very  helpful.

I know not everyone has access to  the internet at home , but I wondered about an  I pad being available in  the immediate post op period in  hospital allowing patients to  view the exercises demonstrated ?

I managed to  find exercises demonstrated online to  reassure myself I was carrying them  out properly but they  were not specific to  me.

This is only a suggestion.

I have had a wonderfully positive experience of care at the RAH Paisley .

My sincere thanks to  everyone.

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Responses

Response from Alison Craig, Lead Nurse, Surgical Specialities (IRH), NHSGGC 2 years ago
Alison Craig
Lead Nurse, Surgical Specialities (IRH),
NHSGGC
Submitted on 19/05/2021 at 23:44
Published on Care Opinion on 20/05/2021 at 09:59


Dear Cilla

Thank you very much for the praise of our Breast Care Team at the RAH. It is wonderful to know that you have had such a positive experience.

I have shared your kind words with the team as it is always good to be able to tell staff that the care they provided was found to be kind, professional and caring.

I am sorry to read that you felt unsure about the post op exercises you were to carry out but happy to hear that you found the leaflet you received prior to admission helpful.

I appreciate the time you have taken to provide your suggestion that a video or visual version to watch may be helpful. Your feedback has been shared with our physiotherapy colleagues.

I trust you are now recovering well at home

Kindest Regards

Alison

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