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Lack of communication

Posted By earthtf94

"Lack of communication"

About: Royal Oldham Hospital / Older people's healthcare

(as a relative),

My mum was in ward f7 for two weeks, she was ready for discharge on the Wednesday. On Friday a care plan was discussed for discharge for Saturday, She was moved to f11 late Friday, I phoned on the Saturday about her discharge and f11 had no papers sent to them with the information they needed so she couldn't be sent home. No communication at all between the 2 wards, an absolute disgrace.

My mum has dementia and became more confused after going in hospital. She is medically fit and better off at home, how this happened is disgusting and very unfair on my mum, I think they need to get their act together! 

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Responses

Response from Royal Oldham Hospital 2 years ago
Royal Oldham Hospital

Submitted on 17/05/2021 at 10:45
Published on nhs.uk at 17:14

Dear earthtf94

Thank you for taking the time to tell us about your Mum's experience. Firstly I would like to apologise for this negative experience, this is not the experience we want our patients of families to receive when using our services. I have passed your comments onto the ward managers on F7 and F11. If you would like to discuss this in more detail, please contact with the Patient Advice and Liaison Service (PALS) on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been told to do so on the NHS Website we can investigate this matter further.

Kind regards

The Patient Experience Team

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