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"Recognising the role of the Doctor"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a parent/guardian),

After a long day trying to liaise with primary care to support my sons symptoms we ended up at A&E. On arrival the nurse politely introduced herself and listened to what had brought us to the hospital. She reassured me as a mum I had done the right thing by bringing my son to the department. All the nurses showed professionalism by introducing themselves and complying with PPE, nothing was too much trouble.

I would like to acknowledge a certain member within the department Dr Marc who I believe was a registrar. When Marc came to review my son he listened to not only my concerns but also my sons concerns and acted appropriately to offer reassurance. Marc demonstrated professionalism and had a natural ability through effective communication skills to make my son feel relaxed. Marc was attentive, supportive and most of all what a doctor should be caring and compassionate. I left the department knowing what I had to look out for and reassured should anything change to present at the department. Thank you and please continue to look after the kids the way you do. The emergency department has a fantastic team who are all dedicated and committed to succeed! 

Thank you and take care 

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 15 months ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 11/05/2021 at 09:20
Published on Care Opinion at 09:20


picture of Coral McGowan

Dear Bainy,

What a lovely post to read, after what was undoubtedly a very worrying time for you and for your son.

It was a pleasure to note that our triage nurse and subsequent nursing team were courteous and reassuring towards you.

Thank you for your comments in respect of Dr Marc, we are delighted that he made both yours and your sons experience of care a good one. We can share with you that our Senior Managers will personally thank the Emergency Team as a whole, and also those team members that you have named.

It's a real joy to read such feedback. Can we please take this opportunity to sincerely thank you for your comments and also to pass on our very best wishes to your son and hope that he is now feeling much better.

Sending best wishes

Take care

Coral

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