"Attitude on reception"

When calling my GP about telephone appointments and reviews of tests etc, I was unaware of the time to call. When I last called about results the staff member I spoke to (who didn't give a name) barked that I should call back after 10am and hung up. I then called back because I had also wanted to book a telephone call with a GP, and the same person spoke to me. The tone was abrupt and rude, simply asking my name, D.O.B., Best number to call on, before saying that someone would call back and hanging up - no idea which doctor I'd speak to, no goodbye... I appreciate that Covid has an impact, but patients could be calling for any reason - and calls like that could deter patients from calling at all.