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"One stop breast clinic"

About: Wansbeck Hospital / Breast surgery

(as the patient),

I had an appointment at the one step breast clinic at Wansbeck hospital after a 2 week wait. I accepted Wansbeck as it was the first available appointment offered and I was told by my GP that everything would be done today and I would get some results. After travelling for an hour and arriving in time for my appointment. I was shown in and met the consultant who examined me. After 2 or 3 minutes I was advised I would need a mammogram a CT scan and a biopsy and told me to make an appointment. I was informed that I could probably get one for that Thursday as there was no one in the radiology dept today to do anything!

One stop meant no stop. I have a perfectly good hospital 10 minutes from my home but it is not a one-stop clinic. Needless to say I was extremely upset after spending 2 weeks worrying. I have an appointment on Tuesday at my local hospital with the x ray dept. Let’s hope they have staff to do the necessary test.   I cannot believe they allowed me to travel for an hour to be told no more than my own GP had told me. I have no desire to go back to Wansbeck. I have no confidence in them so hopefully I will be able to get the tests and any treatment somewhere they at least tell you in advance if your journey will be wasted.

Responses

Response from Northumbria Healthcare NHS FT 2 months ago
Submitted on 10/05/2021 at 14:27
Published on Care Opinion at 14:27


Dear Maytr95,

I was very sorry to read your review as it highlights how we failed to meet your expectations on the day of your appointment. Please accept our sincere apologies for any inconvenience and frustration caused.

I am very keen to learn more about your care. Please be assured that I have already shared your review with senior Leaders within our Clinical Support Business Unit. They have requested your details so they can look into what happened. I would be very grateful if you could continue to work with us by emailing us your name, date of birth and home address to patient.experience@nhct.nhs.uk as without these details it will be very difficult for us to investigate what happened?

I will keep a look out for your email, and in the meantime, I hope your appointment on Tuesday goes well.

Looking forward to hearing from you.

Take care,

Annie

Annie Laverty

Chief Experience Officer

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