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"Holistic person centred care"

About: University Hospital Monklands / Dermatology

(as a service user),

My daughter recently attended a Dermatology appointment with Dr Marshall.   She took the time to get to know my daughter, asking her about her school and exams and what she would like to do for her career. She provided a very thorough assessment of my daughters skin and asked her how she felt and what her feelings were regarding her dermatology medication.

We both felt that Dr Marshall went above and beyond for her and took the time to go through her medication (not dermatology related) and also printed additional documents on her medication to take away with her for further guidance. Mr. Harkins (consultant) also reviewed my daughter and she was also so kind and caring. She included my daughter when discussing her medication and provided holistic and person centred care.

In the midst of a global health pandemic, the care my daughter received was exceptional and I would like to thank them both for their time and care for my daughter on Wednesday afternoon, it was greatly appreciated!  

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Response from Gavin Dolan, Senior Nurse - Medical Directorate, University Hospital Monklands, NHS Lanarkshire 4 years ago
Gavin Dolan
Senior Nurse - Medical Directorate, University Hospital Monklands,
NHS Lanarkshire
Submitted on 10/05/2021 at 09:15
Published on Care Opinion at 09:15


picture of Gavin Dolan

Dear Lw12,

Thank you very much for leaving such lovely feedback on the Care Opinion platform. I am sorry to hear that your daughter had to use our services but very glad that she had such a positive experience from our team and got what she needed.

The dermatology team in Lanarkshire are great and I am not surprised that they engaged so well with your daughter, putting her right at the heart of the decision making process. It is such a tender and important time in a child's life and it is important to ask her what she wants and what her views are and involve her in her own care planning and treatment regime.

I will be sure to share your feedback with the team today and I am sure they will be delighted to hear that they made such a positive impact.

Best wishes to you and your daughter,

Gavin

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