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"My operation in causeway hospital coleraine"

About: Causeway Hospital / Surgical 2 Causeway Hospital / Theatres

(as the patient),

Admitted to hospital with severe stomach pain admitted into surgical ward 2 awaiting gallbladder removal. What a team of caring people everyone I had contact with did their individual jobs with zeal and nothing was any trouble to them.   They worked in very difficult conditions with strict COVID reg.   The ward had a lot of trainee nurses in placement and I watch the nurses taking time to explain show and allow them to practice different procedures even though they had so much work themselves. If that is the quality of trainees the NHS is in safe hands. When time was available the staff where keen to talk and always showed compassion and great understanding with other patients in the ward I was truly impressed. Every step on my path through to surgery was of the highest standard everything explained to my satisfaction. And only positive response from the team right up to Mr Davey the surgeon. I was in for 10 days my op was cancelled because of other priority cases which was explained on one occasion. I am now at home recovering.   The senior nurses in charge of the ward and different shifts all showed great dedication and direction in the way this ward was run. And I would like to express my sincere thanks for the way I was treated.


Response from Blaithnid Hughes, General Manager, Surgery, NHSCT 2 months ago
Blaithnid Hughes
General Manager, Surgery,
Submitted on 08/05/2021 at 10:14
Published on Care Opinion on 10/05/2021 at 08:49

Dear Jeff14244

I am Blaithnid Hughes, General Manager for Surgery in Causeway Hospital. Thank you for taking the time to feedback to us on your positive experience on Surgical 2.

I am consistently in awe of the staff on the Surgical Wards and Sr Dyson and her team on Surgical 2 deliver patient-centered care to the highest standards every single day.

I am extremely proud of the time and dedication they show our Student Nursing staff - ensuring that the next generation of Nurses are trained to the highest standards in patient care and compassionate behaviours.

I am sorry that your operation was delayed, this is not ideal for you or any patient but I thank you earnestly for your understanding and patience whilst our surgical team cared for time-critical patients. Mr Davey is an excellent surgeon and I know he will appreciate your kind words.

I wish you a timely, healthy recovery and thank you again for taking a moment to tell us that we did well. It is very much appreciated.

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