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"A Failing Practice"

About: Chapelford Primary Care Centre

Due to attend hospital. Hospital advised asking doctor for diazepam to reduce anxiety. Called surgery, on hold for an hour. Got through and explained reason for call, told to call again to make an appointment at 0800 hrs. Knowing the wait, I said I don't require an appointment, please pass a note with my request, told not possible. I insisted. I also went online to use e-consult and repeated the requirement. A week later, no response. Rang the surgery, on hold over an hour. Went through the details again. Receptionist pulled up data and asked me to call back on Tuesday, after the Bank holiday. I said i would try, but would it be better to come in, yes, good idea, ask for an emergency appointment. Rang, "you are 14 in the queue. I hung up and drive to the surgery. Went through it all again, "we have no appointments, can I call you later". Yes I say. I get the call, we can't offer you anything. Best to call the Walk in Centre in Widnes. I call, explain, they call me back. "We can't deal with this, only your doctor can deal with it, they shouldn't be telling you to come to us". I go to Chemist to ask if there is a non prescription "drug" which will help. Sorry no. So, after a week if trying to use this surgery, they have completely and utterly failed to provide any kind of useable service. Echoing other people's experiences on here. There is a note on their site saying that they are funded for 5600 patients, but have 7000 registered, and more houses are being built near by. We have waited over 20 years for this much vaunted new facility, and it patently isn't fit for purpose. Where does the problem lie? I have no idea, apart from it isn't serving the population as it was designed do. I have never ever had cause to complain about our Health Service realising how wonderful it can be. This practice needs to be looked at urgently to resolve the issues for the patients.

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