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"very poor practice"

About: Cheam GP Centre

I rarely go to the doctor and my experience of this surgery has made me feel a complete waste of the doctors' time, particularly the management. I have been a patient in many locations over my life (ex army wife) and i have never experienced such poor treatment. I have lost my son, I have had cancer but I have a generally positive outlook. i go to the gym and i look after myself as best I can. I have been well most of my life and the cancer came as a real shock but i got over it. when I saw the Doctor in 2019, I-was very poorly with what i know to be a sinus infection as i have had a couple. I could hardly breath and I was coughing non-stop - I was exhausted and bunged up with green mucus. I had waited ten days before going to the doctor. i was told by the doctor that I had a virus and, if it was a sinus infection, the new treatment was to wait as it would probably go away in due course. i was not happy but i went away and suffered another five weeks of misery before going back to the surgery. The same doctor saw me (with a trainee) and said again that it was a virus. She made me feel that I was wasting time and she was obviously not pleased that I disagreed with her. i felt as bad as I had during my cancer treatment with a banging headache, sore chest from coughing and I could hardly speak. my family were becoming concerned as i was so rarely ill and did not complain but they could see I was struggling. I begged for antibiotics as i knew they worked (and I rarely take them) and I felt I had now waited long enough .... This time, I was not backing down. I was too ill to be bothered whether the doctor wanted to help or not ... I was not leaving until I had some antibiotics as I knew they would work as they had done on the couple of previous times i had sinusitis. Finally, the doctor said a prescription for antibiotics would be prescribed but I should wait a couple more days to see if the "virus" resolved. i took the antibiotics as soon as I got them and i felt so much better within 24 hours then the infection cleared up over the next few days. I should not have to beg for help when I am so poorly I have to drag myself to the surgery. i should not be made to feel I ama nuisance when I make sure i only ever see a doctor when I really am poorly. My father was a GP and i learned at a very young age how precious his time was and what it was to be genuinely ill as opposed to being a time waster. I have always had good relationships with my doctor/s over the years and i have preferred to go down the alternative route where possible - I regularly pay for acupuncture and I was fortunate to have private healthcare through my work for my cancer treatment and knee surgery so I do not consider that i have taken up too much of the NHS resources. However, my experience overall of this surgery has been that they will treat as little as possible and make patients feel actually worse rather than better.

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