"Late for the appointment at the Out of Hours GP"

I had called 111 in the early hours. I had a terrible headache and my blood pressure was very high. The doctor called me back and did the usual assessment, the early hours of the morning was our last conversation. The doctor told me to make an appointment for the Out of Hours GP  at the Croydon University Hospital which was booked the following afternoon. Unfortunately, I arrived 20 minutes late and very concerned about my blood pressure issue, I had forgotten to apologise for my delay to the nurse there. I felt the nurse at the reception on the first floor of the Out of Hours GP was very rude telling me that I was late and they would book me for the next available slot at 1.5 hrs later.

As I was worried about my blood pressure I asked then to measure my blood pressure and other primary things. I also got upset because the room was very empty with only one person waiting in there and the nurse was making very open that I should have apologised for my delay. I told the staff member if I had arrived on time would I have seen a GP at exactly at my appointment time? My point was that patients cannot be delayed that they are punished & I felt punished. I had never heard any staff members apologise for their delay when you are on time.

I felt this staff member took a decision that made me wait at the A&E for 5 hrs. The A&E doctor could not help me for obvious reason, a GP was the one that I should have seen on the day. I felt the staff member in the reception was very unprofessional and very damaging to my health.