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"Sincere gratitude"

About: University Hospital Wishaw / Accident & Emergency University Hospital Wishaw / Radiology

(as a service user),

I would like to express my sincere gratitude for the care I received at the accident and emergency department one afternoon mid March.

I was treated for a broken wrist, and was thoroughly impressed by the combination of skill, knowledge, empathetic and care shown to me by the nurse and doctor on duty. The receptionist, porter, and radiologist were similarly professional and caring. 

Responses

Response from Bruce Shepherd, Assistant Contracts Manager, NHS Lanarkshire 3 days ago
Bruce Shepherd
Assistant Contracts Manager,
NHS Lanarkshire
Submitted on 04/05/2021 at 14:30
Published on Care Opinion on 05/05/2021 at 09:25


picture of Bruce Shepherd

Thank you for taking the time in giving us this feedback of your experience at UHW, I will ensure this shared with the relevant departments and teams.

Regards

Bruce

Soft FM Manager

University Hospital Wishaw

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Response from Sara Riddell, Deputy Radiology Service Manager, University Hospital Wishaw, NHS Lanarkshire 2 days ago
Sara Riddell
Deputy Radiology Service Manager, University Hospital Wishaw,
NHS Lanarkshire

Radiology Department Manager

Submitted on 05/05/2021 at 11:51
Published on Care Opinion at 12:10


Dear LenaH,

Thank you for taking the time to feedback on your experience. I'm sorry to hear about your broken wrist and hope you are on the road to recovery.

I am very pleased to read your comments on care and compassion, which is at the core of NHSL values and the professionalism particularly within radiology.

With warm wishes,

Sara

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