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"Letters not being read"

About: Borders General Practices

(as a service user),

My diabetic consultant discussed increasing my medication to help bring my blood sugar levels down

After speaking to me, they said they would write to my GP with instruction and include possible side effects which would require monitoring.

I attended the practice nurse this morning for blood pressure routine checks and was asked about how my sugar levels were doing.  I explained that the consultant was to write to the GP suggesting increased medication and when they looked at my medical records they saw the letter had indeed been sent, but had not yet been read - despite this being two months later.


Response from Susan Cowe, Quality Improvement Facilitator - Person Centred Care, NHS Borders 2 days ago
Susan Cowe
Quality Improvement Facilitator - Person Centred Care,
NHS Borders
Submitted on 05/05/2021 at 15:33
Published on Care Opinion at 15:33

Dear Ignored2021, I am sorry to hear that a letter from your consultant to your GP had not been read. If you can provide me with details of your GP practice I can share the content of your post with the relevant Practice Manager. If you are happy to provide details about your GP practice please email this to or by calling me on 01896 826714.

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