I have ongoing treatment with the Plastics Dept Wound Dressing and this week appointment was moved to Victoria Hospital Kirkcaldy. On approaching door for entry (Phase 1 Orthodontic Dept) the sign on the door advised that no entry was allowed and that all entry was via Phase 3 reception. On gaining entry I then was dealt with very efficiently by the dressing nurses but again encountered a problem that they were unable to make my next appointment, at a different hospital and that to do so I would need to go to main outpatient reception which is a long distance away. I find this ludicrous and suggest that as I had a foot injury asking me to travel to/from the other end of the hospital when simply having an electronic system that allowed the nurses to allocate the appt would be infinitely more sensible.
"Ease of service"
Posted by chamaeleonts69 (as ),
Do you have a similar story to tell? Tell your story & make a difference ››