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"Vaccination"

About: South Eastern Health & Social Care Trust / SSE Arena Vaccination Centre

(as a service user),

After vacation I was told to see the 'next lady' she waved me to a seat. I was not told this was an observation area. I was not told I could get up and check out once my time was up. Very Poor communication, I thought I was in a queue, until much later I figured out I could leave at the time stated on my sheet. This was never once stated to me.

Unfortunarely In this time I also observed a staff member clean 10 patient seats with one sterlised wipe. This is cross contamination.

I asked when checking out was there anywhere I could give feedback from my experience of my vaccine. I was just told 'no sorry'.

Responses

Response from Conor Campbell, Safe and Effective Care Senior Manager, Safe & Effective Care, South Eastern Health & Social Care Trust last week
Conor Campbell
Safe and Effective Care Senior Manager, Safe & Effective Care,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 30/04/2021 at 16:07
Published on Care Opinion at 16:07


picture of Conor Campbell

Hi hydrard74

Thank you for sharing your experience.

The items that you have raised are now with service leadership for consideration and appropriate response. I will post an update as to change made following your story.

I apologise that these negative factors were part of your experience.

We are listening and learning from what our service users tell us.

Best wishes

Conor

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Response from Covid Vaccination Team, Covid Vaccination Centre, South Eastern Health & Social Care Trust last week
Covid Vaccination Team
Covid Vaccination Centre,
South Eastern Health & Social Care Trust
Submitted on 01/05/2021 at 08:32
Published on Care Opinion at 08:32


Thank-you for taking the time to share about your experience at the SSE Vaccination Centre. I'm delighted to hear it was such a positive one. All our team work hard to deliver a service that is efficient, caring and professional.

Kind Regards

Maggie Magowan

Lead Nurse

Vaccinaton Centre

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