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The highest levels of empathy, kindness and patience

Posted By aferg

"The highest levels of empathy, kindness and patience"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a parent/guardian),

I had to attend A& E with my 18 month old after she slipped coming off a trampoline and couldn't weightbear. Every single person we came into contact with had the absolute highest levels of empathy, kindness and patience with us. From the nurse who assessed us at the door to the happy nurse who saw us in the waiting room to assess for head injuries. The consultant who went out his way to bring my daughter juice when she said she was thirsty and the radiographers who allowed me to wear a lead coat and gave her stickers. As it turns out my daughter had a fracture on her ankle. This was dealt with quickly and she was fitted with a moon boot. The whole experience was patient centred and holistic. The staff also cared for myself. I was so so grateful for the care shown to me and my daughter which in my mind went above and beyond call of duty. Thank you.  

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Responses

Response from Mandy Meechan, Chief Nurse, Paediatrics, Royal Hospital for Children 2 years ago
Mandy Meechan
Chief Nurse, Paediatrics,
Royal Hospital for Children

Submitted on 05/05/2021 at 11:16
Published on Care Opinion at 11:16

Dear aferg,

I was sorry to hear about your daughter's accident, where she had fractured her ankle, I hope she is continuing to improve and her fracture is healing well.

Thank you for your lovely post, I was happy to hear that your experience whilst you and your daughter attended our Emergency and X-ray Department in RHC, was found to be patient centred and holistic. It was good to hear the staff in the departments showed you and your daughter patience and kindness throughout your time in RHC.

I will ensure that the staff in both areas will receive the feedback from you and your daughter's experience, to which I am sure the staff will be delighted.

Thanks you again, for taking the time to write about your visit to our departments.

Kind Regards

Mandy

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