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"My birth experience"

About: Newham General Hospital / Maternity care

(as the patient),

After reading some of the reviews regarding other women’s birth experiences at Newham Univesity Hospital, I was pretty nervous. However, my overall experience was actually really positive. 

I’m not going to lie, not being able to have your partner stay overnight to help fully support is pretty tough - especially as nights with a newborn are long and you sometimes need that reassurance when you’re not sure what you’re doing! At the moment though, visiting times to the post-natal ward are 9-5pm. I really do hope this changes soon and birth partners are allowed to stay during the night. That said, all the midwives I had supporting me were lovely. And after having a planned c section, where I wasn’t able to get out of my bed, they were always quick to respond to my call button. Special thanks to my midwife Kemi, and the rest of the team, including the lovely student midwives I met. My planned c section was also a lot calmer than I was expecting and the entire team in theatre were fantastic and really made me feel at ease. 

This was my second time giving birth. My first experience was elsewhere  and I can honestly say my overall experience at Newham was better. My antenatal care was predominantly with a named midwife at the Barking Birth Centre which was fantastic and I had a great midwife (Beth). 

Towards the end of my pregnancy, I was diagnosed with gestational diabetes and this is where the care maybe lacked a little, particularly with regards to one consultant who left me in tears. However that is the only negative I can say about my entire experience at Newham Hospital. 

So for anyone else about to give birth at Newham, please don’t worry yourself too much with all the negative birth stories from Newham. Everyone’s experience is different and I hope yours will be just as positive as mine. 

Responses

Response from Theresa Agyekum, Senior Complaints Officer, Barts Health NHS Trust last week
Theresa Agyekum
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 27/04/2021 at 14:21
Published on Care Opinion at 14:21


Dear 2nd Time Mum

I want to thank you so much for taking the time to share this lovely feedback with us. I know that other colleagues will also want to respond to you but on behalf of all the staff of the Ante-natal and Midwifery Department I want to pass on our good wishes to you and your baby. We are delighted to read that you had a good experience and we really appreciate your kind words,, I have shared your comments with the relevant staff in the department. As you say good communication is so important and I was sorry to read that one experience with a consultant fell below the standard expected. we will take this forward for service improvement. One again I am delighted that our staff helped to reassure you and that you felt you were safe in safe their hands.

With best wishes to you both

Central Complaints Team

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