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"Maternity Antenatal Unit: DISAPPOINTING "

About: The Royal Victoria Infirmary

Ia am writing to vent my disappointment for The RVI Maternity Antenatal Unit. I called them twice a week ago because I had strong abdominal pain which interfeared with my daily activities. The MAUI staff were very quick to dismiss my worries and pain. They suggested taking a worm bath and paracetamol tod deal with this. I was incredibly surprised that they didn't take pelvic pain seriously, especially in a 42-year-old woman with a history a miscarriages as I am. Are a warm bath and paracetamol a cure? How did they know that everything was fine? I called them to understand the origin of the pain and to be reassured, of course, on the basis of some scientific approach. The day after I called 111 and I had more support and help from the emergency doctor, who asked me to go to the hospital. He thought I could have a urine infection and I started antibiotics while waiting for the results to come in. On Monday I called the MAU again telling about the pain and asking for some help. They thought that my phisical presence there wasn't necessary, that probably I had a urine infection and that I could take again paracetamol to relieve  the pain. Few days later I learnt that I had no infection.

They again, totally neglected my worries and the fact I was in distress.

Currently, I still have abdominal pain and this morning I also had some brownish discharges. I called again the MAU and they once more told me that it was OK and it wasn't necessary to be checked. I am going to change maternity Unit, of course, and I hope that everything is going to be fine.

I wasn't just surprised by the superficial medical approach and how lightly they took the responsibility to say to a 42 year old woman witj a history of miscarriages to stay home and take some pain killers. I was also surprised that they totally disregarded my feelings and distress. I thought that they should take into account this too, especially in a moment when you're extremely vulnerable. But, let's be honest, nobody really cares about your mental health, a part from when they have to fill a form during the first midwife appointment.

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Responses

Response from The Royal Victoria Infirmary 3 years ago
The Royal Victoria Infirmary
Submitted on 21/04/2021 at 09:16
Published on nhs.uk on 22/04/2021 at 08:58


We are sorry for your recent experience with Women's Services at the MAU and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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