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PALS or main office Not contactable!

Story from nhs.uk

"PALS or main office Not contactable!"

About: Stoke Mandeville Hospital

19th April 2021. Trying to contact reception of PALS for the last half an hour. Phone goes unanswered. Completely unacceptable.

Also, in contacts, PALS is not listed. In this actual review page as well, it says - please select relevant department. PALS is also a relevant department and I am trying to contact them. So to not have that is ridiculous.

Please do not give reasons of being busy, overwhelmed etc. We as relatives of patients and patients are overwhelmed too and have no choice. To not answer the phone for over 30 minutes is not acceptable. PALS is supposed to be the main contact for patients relatives when it comes to addressing issues and if you cannot have the contact details for this department handy or if you don't lift the phone for over 30 minutes, what kind of message are you giving out!

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Responses

Response from Anthony Banton, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 3 years ago
Anthony Banton
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 14/06/2021 at 13:00
Published on Care Opinion at 13:00

Dear Sir/Madam,

Thank you for taking the time to leave your comments on this website.

I am so sorry that you were unable to contact PALS due to the phone not being picked up.

We value each and every one of our patients and their relatives, so please rest assured that we are trying our best.

If you haven't yet been able to make contact, I would recommend trying again at a different time. Here is the phone number below:

01296 316042

Also, please do not hesitate to send an email to us at:

bht.pals@nhs.net

Kind regards,

Anthony Banton

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