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"The team have been very supportive"

About: Community Child Health / Health Visiting Service

(as a service user),

I had my little girl in 2019 and had quite a lot of issues at the start with breastfeeding - thrush and then dairy intolerance. I left an emotional voicemail one evening and had a phone call and visit the very next day to help and reassure me from a very friendly and supportive health visitor. Then when we had our dairy intolerance phase again I had a lot of support on how to go about this as well as emotional support when it all got a bit too much for me. Lots of phone calls and checking in and I am so grateful - great team. 

Obviously covid and lockdown have affected the service - and I totally understand. We have missed our one and two year reviews and while I have no concerns and understand caseloads are high, I would’ve preferred a check in phone call rather than a letter. However this is a minor issue and feel that the team have been very supportive of me and my little one. Thank you. 

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Responses

Response from Paula Reid, Assistant Service Manager, School Nursing and Immunisation Team, Belfast Health and Social Care Trust 4 years ago
Paula Reid
Assistant Service Manager, School Nursing and Immunisation Team,
Belfast Health and Social Care Trust

Manage school nursing and immunisation team in Belfast Trust

Submitted on 22/04/2021 at 15:48
Published on Care Opinion at 15:58


picture of Paula Reid

Thank you for your lovely positive comments. I am delighted to hear you had a speedy response and support provided by your HV. The past year has been difficult for everyone. It is unfortunate we have had to reduce HV visits and we made the decision to send letters opposed to making telephone contact to keep everyone informed. We are now resuming 2yr reviews and will be providing some catch up for children up to 3yrs. If you have any issues or concerns please don't hesitate to contact your HV or HV helpline on 02895040846.

Regards

Paula

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