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My son's emergency surgery

Posted By Ticktock17

"My son's emergency surgery"

About: Scottish Ambulance Service / Ambulance Control Centre

(as a parent/guardian),

My son suddenly became unwell at home. On calling 999 told ambulance would not be available for at least over 2hrs! Even although symptoms deemed a likely medical emergency we were still unable to get an ambulance any quicker. As his condition worsened, again unable to get help from ambulance services. Thankfully meantime a friend was able to provide prompt transport to A&E. Once seen there, as suspected he required emergency surgery but then had to be moved by an emergency ambulance to another hospital that specialised in the time sensitive emergency surgical procedure that was required.

Not being able to get immediate help added undue distress to an already frightening experience and became a more serious health issue due to initial delay of receiving medical attention.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 22/04/2021 at 07:09
Published on Care Opinion at 07:09

Dear Ticktock17

Thank you for taking the time to share you feedback here on Care Opinion.

I am incredibly sorry to read about your experience and I appreciate this must have been extremely stresssful for you and your son. It is always disappointing when we let people down.

I would really like to have the issues you have mentioned fully investigated for you. Please may I kindly ask for you to get in touch with our Patient Feedback team to provide us with your your name and adress, your son's name, along with the date you called 999. The email address is sas.feedback@nhs.scot. If you would also be so kind to make reference to your Care Opinion Username so that if someone else picks it up, they can easily link it to this feedback.

We look forward to hearing from you

Kind Regards

Lesley

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