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Feedback being requested for student nurses

Posted By Feedbacker

"Feedback being requested for student nurses"

About: Coventry And Warwickshire Partnership NHS Trust / Adult mental health

(as a service user),

I've filled in quite a few feedback forms for student nurses in recent times.   I'm not completely comfortable with them (the forms). The student reads what you've written, and many are given the opportunity to comment on what you've written.  

I feel under pressure to give good feedback.   I'm conscious the student has yet to complete their course, and 'needs' good feedback.   I fear (perhaps wrongly) that if I say anything that they could construe as critical they would be upset.   I think (perhaps wrongly) that they are less robust, more vulnerable than staff who've been qualified for ages.  

I don't know what the solution is. I don't think it would be right if the service-user's feedback went straight back to their tutors without the student seeing it at all.   Just wondering if any student nurses, their tutors, qualified nurses or anyone else had any thoughts about this?

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Responses

Response from Tracey Griffiths, Coventry and Warwickshire Partnership NHS Trust 2 years ago
Tracey Griffiths
Coventry and Warwickshire Partnership NHS Trust

Submitted on 10/05/2021 at 14:39
Published on Care Opinion at 17:05

Thank you for taking the time to leave your feedback. We are sorry to hear how your experience has left you feeling. We will ensure your feedback is shared with the manager as we take all feedback very seriously and use it to continually improve.

It would not be appropriate for us to discuss your personal situation in detail online, but if you would like to provide further feedback, please contact our Patient Advice and Liaison Service (PALS):

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane

Coventry CV6 6NY

Telephone: 0800 212 445 (Freephone) or 024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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Update posted by Feedbacker (a service user)

The only feedback I got was irrelevant to what I’d said.

I’d be interested if any student or college lecturer, or trained nurse, had any views about the fact that it’s difficult for patients to give truthful or accurate feedback about a student, knowing that students read what the patient has written and might be upset by it.

I was once asked for feedback from an over-enthusiastic student. As patients, we experienced the student's approach as intrusive, an invasion of our privacy. But I just gave them good feedback, knowing that they were trying (too hard), and would be stung by how they came across to patients.

I think it would have been genuinely helpful if I’d been able to say this to someone who could tackle the problem, of which the student was unaware, in and gentle and tactful way.

Update posted by Feedbacker (a service user)

I haven't had any reply to my original story and my subsequent response. All I've had is what seems like a standard, irrelevant response from the Trust. I think I've raised an important question in my story and my response, of how honest, not always glowing, but hopefully helpful feedback from patients about student nurses can be relayed to their tutors/mentors in a way that does not undermine/demoralise/discourage students. If, as a patient, I am asked to give feedback for a student nurse, I don't want to be viewed as a rubber stamp. I want to be genuinely helpful to the student and whoever is teaching or mentoring them.

Does anyone have anything to say about the general issue I have raised?

Response from Tracey Griffiths, Coventry and Warwickshire Partnership NHS Trust 2 years ago
Tracey Griffiths
Coventry and Warwickshire Partnership NHS Trust

Submitted on 27/09/2021 at 10:24
Published on Care Opinion at 10:24

Service users are not obligated to complete the feedback form and as it should be the practice supervisors (qualified nurses) seeking this feedback from service users in relation to how the student cared for them, those who complete it should be anonymous to the students.

Service user feedback is part of the student’s practice document, this is not formally assessed, so it’s not a pass or fail for the student but it will contribute to overall student feedback. It is helpful to the students as not only does it make them become more self-aware it could help them to reflect on how others perceive them, not just professionals.

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Update posted by Feedbacker (a service user)

Thanks for taking the trouble to reply! I didn’t realize it was the qualified nurses who were meant to be the ones seeking anonymous feedback from service-users. My most recent experience was in a Trust in a different area of the country where students approached me in person - so nothing anonymous about it. Thanks again for your informative feedback.

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