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"Support Received"

About: CGL Birmingham

(as a staff member posting for a patient/service user),

I just wanted to take the time to thank Laura for her support over the last few months, and for the referral to the Intuitive Thinking Skills course.

I sat the course on Zoom, and it helped me reinforce my commitment to abstain from alcohol for 12 months – I have achieved five months so far. The course does work towards ‘never using again’, but one year felt a commitment I could stick to at this time. The course was delivered in a supportive and non-judgemental way, and its key is the simplicity of its messages, language and tools.
However, I also wanted to say how useful I found Laura’s Zoom sessions, most of which were managed brilliantly on her own, as her colleague was off ill. It can’t have been easy delivering a course, managing the technical stuff online and chairing a session so that everyone gets their say and different personalities are catered for. I found both the content and the delivery thought provoking and intelligent, whilst also supportive and caring.
I have ‘managed’ my drinking for many years now, at some times better than others, and haven’t had a serious problem for a long time now, but I did have a couple of worrying episodes last autumn, and both of these courses have got me back on the straight and narrow, so my sincere thanks. These are times of personal crisis for people, and it takes great skill to be able to impart knowledge as well as sympathy and empathy, to help people through.
I wish Laura every success in her career.
Kind regards
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Responses

Response from Andrew White, Recovery Services Manager, CGL Birmingham, CGL 4 years ago
Andrew White
Recovery Services Manager, CGL Birmingham,
CGL
Submitted on 27/04/2021 at 12:08
Published on Care Opinion at 14:19


Dear Lydpb57

Thank you for taking the time to leave us some feedback about the support that you have received.

I'm Andy and I'm part of the team that is responsible for listening and responding to people's stories.

It’s so good to hear that your recovery is going so well and it is reassuring to hear from you how the support you have received from Laura and Intuitive Thinking Skills as been so beneficial.

We have shared your feedback with Laura and I'll make sure that your feedback is shared with all of the staff at Change Grow Live Birmingham and Intuitive Thinking Skills so that they get to read about your story too.

Thanks again for sharing with us and I wish you all the very best for your future and your recovery.

Best wishes

Andy

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