"Talking Points help"

I’d submitted a form for medical priority for the appeal at East Renfrewshire Council. I hadn’t heard anything and cut off 3 times I phoned the council - the last of which was 2 hours in a queue   I felt frustrated, anxious, angry and didn’t know where to turn to next. Phoned the community hub and within 15 minutes Alan from Talking Points had phoned and was on my case. He’s a great listener, had a very calming manner and told me not to worry as he would find out the required information. This was last Thursday the back of 14. 00. By Friday afternoon he had made contact with the housing allocations department and gave me the superb news that I had been moved up to Band B. Incidentally, 3 weeks on I still havent had written confirmation from the council of this decision-not impressed with the council at all. I’d like to thank Alan so much for taking time to help me and resolving my problem so quickly. % star service!