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Stay in Causeway Medical Wards

Posted By xraykj96

"Stay in Causeway Medical Wards"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Medical 2

(as a service user),

Admitted to emergency after a blackout at home via doctor on call.  Spent 24 hours there before transferred to MAU where I was closely monitored by a fantastic team before transfer to Medical 2.  As an inpatient tests were completed and efficiently as they would have been slower as an outpatient.  Everything possible was checked to make sure my discharge would be as easy as possible so that my return home and work (wouldn't impact those).

Staff are fantastic - they work long hours using face coverings (which cannot be easy in heat) and yet still have an enthusiastic, professional approach.

Everything is kept really clean so the team of cleaning staff need praise as they do an amazing job too.  I do think however, some older patients need some music as it really changes their mood for the better.  I did try this but some nurses didn't like it.  It changed the dynamic in ward and with some staff.  However, no complaints - A big A*

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Responses

Response from Natalie McLaughlin, Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit., Northern Health and Social Care Trust 4 years ago
Natalie McLaughlin
Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit.,
Northern Health and Social Care Trust

Submitted on 20/04/2021 at 11:19
Published on Care Opinion at 11:19

xraykj96, thank you so much for your really positive feedback, in relation to your recent experience as a patient in Causeway hospital.

Staff do work long hours, and yes it has been a challenge in terms of working with PPE in place. However, staff have risen to this challenge, as they know it is the right thing to do. They have continued to nurse our patient's with care and compassion.

I am very glad to hear your comment on your observation of how clean our hospital environment is. During this past year, our domestic teams have been invaluable in the fight against Covid 19.

It will give me great pleasure to share your lovely comments with our teams. These comments will motivate staff, and encourage morale.

Thank you and best wishes.

Natalie McLaughlin

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Response from Nicky Butcher, Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography, NHSCT 4 years ago
Nicky Butcher
Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography,
NHSCT

Submitted on 20/04/2021 at 11:22
Published on Care Opinion at 13:13

Good morning xraykj96, I am Nicky Butcher, interim assistant clinical services manager at Causeway Hospital. I am sorry to hear that you havent been well recently, and wish you a speedy recovery. I am delighted to hear your positive comments regarding the staff in MAU, and indeed, it has been challenging times. I will ensure that I pass on all your feedback to the team, and also to the domestic team, who are also very much playing a vital role. I will pass on your comments about the music. Something to think about for our next team meetings! Your comments are so greatly appreciated

Nicky.

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Response from Nicky Butcher, Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography, NHSCT 4 years ago
Nicky Butcher
Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography,
NHSCT

Submitted on 20/04/2021 at 16:23
Published on Care Opinion at 16:23

Am glad you found my response was helpful. Have passed on your comments to the teams in Medical2,and in MAU. Will also ensure I pass them onto managers of the domestic teams.

Best wishes,Nicky.

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