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"Gone down in my estimation"

About: Rotherham Hospital / Accident and emergency

(as a service user),

My partner has been very ill, and treat, what we consider, to be very poorly. After 2 hospital visits to A&E and several phonecalls to the department she was under, her consultant took 3 and a half weeks to to get in touch only to pass her on to another department.

Our terrible experience doesn't end here, she has not had the care, empathy or care plan after a routine procedure showing massive problems. 

I have emailed the Patient Trust at RDGH with our full experience over 3 and a half weeks, who promise to contact you within 3 days.. But nothing. 

We were rudely spoken to be several people who made excuses referencing the Covid-19 pandemic.

How rude and unprofessional. Pandemic or not, having to 'beg' for help is not good. Not contacting us is unbelievable. RDGH, you have gone down in my estimation. 

Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 3 weeks ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust
Submitted on 13/04/2021 at 16:05
Published on Care Opinion at 16:05


Hello my name is Samantha, Head of Patient Experience at the Hospital. I was sorry to read of your and your partner’s experience. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients. I note that you mention emailing the Trust and would assume that this was the Patient Experience Team in order that a member of the UECC department contact you to discuss your concerns. If this is the case then please accept my apologies on behalf of both services that this did not occur. I would ask that you please contact the Patient Experience Team once again on 01709 424461, alternatively you can email the team at the following address your.experience@nhs.net in order that we can escalate the matter.

Kindest regards Samantha

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