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"Blood clot investigation"

About: University Hospital Wishaw / Ambulatory Care

(as a service user),

I was referred to Ambulatory Care by my GP for a suspected blood clot due to being pregnant and short of breath.  I was taken to a room and seen to quickly.  A HCSW took my blood, obs, and ECG, I'm terrible with names, but she is about to qualify to become a nurse and we had a good wee blether. The Dr (a female reg) explained that I would also be sent for an x-ray.  I asked for a sandwich as I am pregnant and it was brought to me very quickly.  All of the staff were very friendly.  I was then left for a few hours before the porter came to take me to x-ray.  The staff were friendly and it was quick and easy. 

Not long after the x-ray another Dr (male, said he worked in the antenatal diabetes clinic monthly) came to run through my results.  He explained that everything was looking very well, but due to pregnancy, my blood test was inconclusive.  As I am a radiographer he asked me my thoughts on getting a CT scan, we both agreed that in the absence of other symptoms this was unlikely to be necessary and that if I have any other symptoms I will contact the hospital immediately.  He truly involved me in decisions of my own care, while we decided against the CT he told me that I was welcome to get it if it would reassure me, as is the case for other similar patients.

I was discharged and given a sandwich to get me home.  I was very well looked after and not made to feel a nuisance.

All that said, I must admit that the floor of the room I was in was filthy.  I know that several patients would use that room per day (the bed and chair etc were all clean) however, this appeared to be about a week's worth of dust and dirt collected in the room.  As I was query covid (awaiting results from a community test) I expected a higher level of cleanliness, particularly if it was a query/confirmed covid patient before me.  (sorry to end on a negative note).

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 3 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 12/04/2021 at 16:19
Published on Care Opinion at 16:19


picture of Andy Pender

Dear tynhs,

Many thanks for taking the time to post your experience of your visit to the hospital.

The staff will be pleased to read your positive comments and I will ensure that this is shared with them.

I was sorry to read that you felt the standard of hygiene and cleanliness in one of the rooms was of a poor standard and we have shared your comment with the Serco team who provide domestic services within the hospital. This will be closely monitored by them and the Chief Nurse has asked for feedback to her following review.

I hope that this finds you feeling better and keeping well.

Best wishes

Andy

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