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"The care I recieved during a miscarriage"

About: University Hospital Wishaw / Maternity Care (Wards 21-24) University Hospital Wishaw / Theatres, Recovery & Anaesthetics

(as a service user),

This thank you comes over a year later, it was a difficult time for me and although I wrote it at the time, I never got round to posting it.  I am now pregnant again (further along than before) and I see many of the same staff still work in the maternity unit and I am so grateful to them all that when I came across this information I wanted to share it now that I am in a better frame of mind

I phoned the EPAS ward in January (2020) and spoke to a midwife named Vicky, she was very calm and understanding and booked me in for a scan the next day.  The next day, I was looked after by a midwife-sonographer, whose name I can’t remember.  She scanned me and, as I am a radiographer with a basic interest and knowledge of ultrasound, I knew that my pregnancy hadn’t progressed.  She apologised that I would have to return the following week for a second scan, but I know she knew I was aware of the situation. 

On leaving she took me and my husband to a quiet space to take some time to ourselves.  The following week I had a scan from a second midwife and she was very caring and understanding when I explained the past week of the symptoms of my miscarriage.  She discussed and explained the next stage of management and I opted for surgical management in the event that it did not occur naturally.  As I was in pain and my ultrasound appeared irregular I was kept in for observation for a few hours, I was visited by a Dr, whose name was Hannah, she couldn’t have been nicer, she was very understanding, particularly as the family member with me was very anxious and insistent about my care.  Vicky came to check on me and ensure I had someone to take me and my car home.

When I returned a week later a midwife named Elaine got me settled into the four-bed ward, she explained how the day would go and truly managed my expectations telling me that providing the surgeons day went to plan I would be in theatre early afternoon.  Another wonderful sonographer took me for a scan and explained that the procedure would be going ahead, again I can’t remember her name.  A student named Lauren measured me up for surgical stockings, she was wonderful, especially given it was her first day in EPAS, which must be difficult.  She took the lead from me with conversation and was very respectful. 

The surgeon and the anaesthetist came by to run through the procedure, both expressing their apologies for my loss.  Elaine explained the process of what would happen to the foetus afterwards and ensured I had the information about remembrance and miscarriage support group.  She provided me with the medication and left me and my mum advising that she was available if we needed anything.  The staff that took me to theatre were pleasant.

When I got to theatre there was a nurse or anaesthetic assistant who made sure I was comfortable and checked if I had any questions, I started to shake quite embarrassingly and she held my hand and got me tissues and made sure I was okay.  The next thing I remember is Loveness waking me up in theatre recovery, tissues still in hand.  I woke with tears of pain and emotion and she saw to my pain immediately, she was so attentive and it was nice to be able to talk away to her to take my mind off what was happening, another nurse, Jim, was also there chatting away about the hospital we had in common.

I was taken back to the ward and I had my mum and another relative waiting, my husband arrived shortly after as my mum left.  I was given discharge instructions and allowed to go home.

I can’t thank everyone enough, I’m just so sorry it took so long to submit this!

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 20/04/2021 at 10:11
Published on Care Opinion at 10:11


picture of Lesley Mallon

Dear tynhs

Firstly, I would like to offer my sincere condolences to you on the loss of your baby and thank you very much for sharing your experience on Care Opinion. From your post, it is clear that the staff who cared for you were very important to your health and wellbeing and I was so pleased to hear that they were able to comfort and support you throughout your time in hospital. It will be my pleasure to share your heartfelt post with the staff you have mentioned; I know they will also be very grateful that you have taken the time to share your thoughts and feelings and express your gratitude for the care and compassion they displayed to you.

May I take this opportunity to congratulate you on your pregnancy and wish you good health and happiness for the future.

Best wishes.

Lesley

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Response from Maureen Dobbin, Service Manager Maternity & Neonates, University Hospital Wishaw, NHS Lanarkshire 3 years ago
Maureen Dobbin
Service Manager Maternity & Neonates, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 20/04/2021 at 10:21
Published on Care Opinion at 10:21


picture of Maureen Dobbin

Dear thnhs

Thank you for taking the time to write your experience down, then to post your reflection on Care Opinion. This must have taken allot of courage for you to do.

I will pass on your positive feedback to all the staff in our Early Pregnancy Department. Who work extremely hard and always strive to deliver person centred care. They will be pleased that your expectations were managed well, and their attention was delivered in a calm and caring way.

If there is anything we can assist you with during your pregnancy please don’t hesitate to contact your Community Midwife or Triage department.

Kind Regards

Heather

Senior Midwife Community and outpatients

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