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Now have to wait on a call

Posted By jdevlin481

"Now have to wait on a call"

About: South Eastern Health & Social Care Trust / SSE Arena Vaccination Centre The Ulster Hospital / Vaccination Centre

(as the patient),

Queued for an hour to be told by the Doctor I am unable to get Astra Zenica as I am on warfarin. Why can this not be flagged on booking system? Why am I allowed to book at the Astra Zenica site rather than be directed to a site that issues Pfizer or Modena? Now have to wait on a call from a consultant in Ulster Hospital, when I asked when I would receive this call I was told it would be in next 2/3 weeks. Please explain and upgrade system so others aren't having added stress like myself today.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 16/04/2021 at 15:41
Published on Care Opinion at 15:41

picture of Conor Campbell

Hi jdevlin481

Thank you for sharing your experience.

I am sorry that your vaccination visit has not worked out as would have been expected.

I am checking with service leadership now re: screening content and will post back to you on this. We do have a screening system in place during the booking telephone call.

Thank you for bringing the point to attention for scrutiny and responsive action.

Again, I am sorry that this did not work out for you.

Best wishes

Conor

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