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"Homophobic Language of Staff"

About: NHS Ayrshire & Arran / Covid Vaccination Programme

(as a service user),

I went for my covid vaccine at Greenwood Conference Centre this evening at approx quarter to seven. Whilst waiting in line, a member of staff pointed to the lower regions of another person in line and shouted “that’s a biggy”. They then clarified they were pointing at a tattoo on the person's leg and saying “big A”, but the innuendo was clear. The same staff member then proceeded to tell a story to the entire room (members of staff and the public) about a tattoo they had done whilst on holiday in Tenerife, and continued on by saying how strangers then accused them of being gay and expressed having felt offence at this. The story ended with this staff member telling another person in line that they would be gay if that person wanted them to be. Just as this story finished, another member of staff received a phone call to which the first staff member referred to the ringtone using a gay reference.

I was upset as I am LGBTQ myself. The whole undertone of the conversation and actions felt homophobic. I raised the issue with the nurses in charge (both were very good) who offered reassurance.

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 2 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 26/04/2021 at 11:14
Published on Care Opinion at 11:14


picture of Laura Harvey

Dear Herriot82

My apologies for the delay in responding.

Thank you for your post. I am so sorry to read of your experience. There is no excuse whatsoever for this behaviour from any memberof NHS Ayrshire and Arran staff and I am glad to hear you raised it with the Nurse in Charge at the time so it could be managed appropriately and the staff involved spoken to directly.

NHS Ayrshire and Arran has a zero tolerance approach to all forms of discrimination or any behaviour that does not support a positive approach to all members of society, immaterial of their circumstances. This includes all staff.

Please accept my sincere apologies on behalf of NHS Ayrshire and Arran

Kind Regards

Laura

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