"Changed appointment date and didn't tell us"

My wife has a district nurse visit every 4 weeks to change her suprapubic catheter.  When I rang this morning to confirm they were coming I was informed that the appointment had been changed to tomorrow (Saturday), and they hadn't bothered to contact my wife to let her know of the change.  Or to confirm that the new date was convenient.

This isn't the first time that this has happened.  Whilst we fully understand that for clinical reasons it may be necessary to prioritise another patient over my wife, it is not acceptable that the change isn't even communicated to her.

I complained about the lack of notice to the Care Coordination Centre when they rang back to advise the appointment had been changed, and got the usual sorry about that we will pass that along.  I have had that response for many years but nothing has been done to improve the situation.

It is disappointing because the actual care my wife receives from the district nursing team is excellent.  It is their lack of communication that is letting them down.