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"Excellent service throughout my call for assistance !!"

About: DHU Healthcare CIC / NHS 111

(as the patient),

I called 111 because I experienced small blood clots in my urine, this was the first time, they were exceedingly painful, it was Easter week-end and our surgery was closed till after the bank holiday. The call handler was excellent and dealt with me very professionally and sympathetically, but without transport I couldn't get to the medical centre 12 miles away, so she advised i would receive a call from a clinician within 12 hours. Within 30 minutes I received that call to be told that a Home Care team would visit within 6 hours, so we put Saturday brunch on, just as we finished cooking it, the doorbell rang, and there stood a DHU nurse, who I now know to be 'Kate" smartly dressed in her PPE out fit within 30 minutes she had diagnosed that it was most likely I had a severe water infection, spoke to a Doctor and prescribed antibiotics, instructed me how and when to take them and left.

Both my wife and I were exceedingly pleased with the service provided by the DHU team


Response from Judith Brown, Patient Experience Manager, Governance, DHU Health Care CIC 2 weeks ago
Judith Brown
Patient Experience Manager, Governance,
DHU Health Care CIC
Submitted on 09/04/2021 at 20:49
Published on Care Opinion at 20:49

Good evening Graham44D,

My name is Judith Brown and I am the Patient Experience Lead for DHU Health Care.

Thank you for taking the time and for your positive feedback about the excellent and very prompt advice, care and treatment you have received recently from our NHS 111 and Out of Hours Urgent Care services.

We always endeavour to provide a high level of care and we are always encouraged when patients and their families take the time to tell us how we did.

I am very happy to hear that you have had a good experience with our services and hope you are now recovering well and I wish you all the best for the future.

I will share your comments and feedback with the teams.

I hope that as we arrived just as you were about to eat your Saturday brunch that you did eventually get to enjoy it!

Best wishes


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