"Excellent service throughout my call for assistance !!"

I called 111 because I experienced small blood clots in my urine, this was the first time, they were exceedingly painful, it was Easter week-end and our surgery was closed till after the bank holiday. The call handler was excellent and dealt with me very professionally and sympathetically, but without transport I couldn't get to the medical centre 12 miles away, so she advised i would receive a call from a clinician within 12 hours. Within 30 minutes I received that call to be told that a Home Care team would visit within 6 hours, so we put Saturday brunch on, just as we finished cooking it, the doorbell rang, and there stood a DHU nurse, who I now know to be 'Kate" smartly dressed in her PPE out fit within 30 minutes she had diagnosed that it was most likely I had a severe water infection, spoke to a Doctor and prescribed antibiotics, instructed me how and when to take them and left.

Both my wife and I were exceedingly pleased with the service provided by the DHU team