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Care Opinion
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"Appointments"

About: New Victoria Hospital (Glasgow)

(as a service user),

Just off the phone with a very helpful woman from support and information. (Sorry I forgot your name)   I really feel she went above and beyond to find out what was happening with my referral, ensure someone contacted me to get appointment arranged at a time I could attend and then phoned me back to ensure all had been sorted. She was just so kind and very sympathetic. I understand everything is challenging at the moment with covid so was really appreciative of everything she did. Thank you!  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last week
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 08/04/2021 at 14:22
Published on Care Opinion at 14:22

picture of Nicole McInally

Dear Appreciativepatient

Thank you for taking the time to tell us about your experience with the Support and Information Service at the New Victoria.

It's lovely to read about how the staff member 'went above and beyond' to find out what was happening about your appointment and that it's all sorted now.

I will share your feedback with the staff and I am sure they will be delighted with your comments.

Thanks again and take care

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last week
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 08/04/2021 at 15:58
Published on Care Opinion at 15:58

picture of Nicole McInally

Dear Appreciativepatient

The Support and Information Team has asked me to let you know how grateful they are to receive your feedback and for taking the time to let them know about the good care you received.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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